1. FILL IN THE FORM AND PACK THE ITEMS

Print and fill in the return form. State your order number, the items you are returning (you'll find the name, colour and size on your invoice), the reason for the return and your IBAN.

Pack the items carefully, ideally in their original packaging, so they are not damaged in transit, and put the completed form in the parcel.

2. SEND US THE PARCEL

Send the parcel to:

Zajo Design s.r.o.
29. augusta 1646/6
924 01 Galanta, Slovakia

We recommend sending it as a registered, insured parcel. If it gets lost on its way to us, you can then file a claim with the carrier. 

3. WE REFUND YOUR MONEY

When the parcel arrives, we will let you know by email and inspect the items. If everything is in order, we will refund you within 14 days at the latest, and usually within just a few days. We refund using the same method you used to pay for the order: to your payment card, or to the account you provide on the form.

Returned items must meet the return conditions. 

Frequently asked questions

What can I return?
Almost anything, as long as it is complete, unused, undamaged, with tags attached and in its original packaging. Clothing or equipment that has been used cannot be returned. However, if a defect appears, you can [file a warranty claim](link to Claims page).

Can I return underwear and socks?
For hygiene reasons, stricter conditions apply to these products. You can only return them if the packaging is unopened and intact and it is clear that the product has not been worn or tried on. The 14-day period applies to them as well.

Will you refund the shipping costs?
If you return your entire order, we will also refund the shipping costs of the original order. If you return only part of an order, shipping costs are not refunded. You cover the cost of sending the parcel back to us.

Can I exchange an item for a different size or colour?
We do not offer exchanges. If something doesn't fit, simply return it and place a new order. You can place the new order straight away without waiting for your refund, so you won't miss out on the size you want.

Can I return an online order in store?
Yes. Bring any document relating to your order so we can identify it. The same conditions apply: the return must be within 14 days of receiving the goods, and the items must be in original condition, meaning unworn, undamaged and with tags attached.

I haven't received my refund. What should I do?
If you haven't received your money within 14 days of your parcel being delivered to us, email us at support@zajo.com and we will look into it right away.